Privacy Policy

Information you provide directly:

• Name, email address, phone number, and company name when you submit an enquiry or contact form
• Website URL, LinkedIn, or Instagram profile when provided voluntarily
• Project details, requirements, and communications during our engagement
• Payment and billing information when engaging our services (processed by PCI-compliant third parties)

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent, and click-stream data via cookies and analytics tools
• Device identifiers and approximate geolocation

We use the information we collect to:

• Respond to enquiries and provide requested services
• Send project updates, invoices, and service-related communications
• Improve our website, products, and services through analytics
• Comply with legal obligations and enforce our agreements
• Send marketing communications where you have opted in (you may opt out at any time)
• Prevent fraud and ensure the security of our systems

We do not sell your personal information. We may share your information with:

• Service providers: Email delivery (e.g., Nodemailer/SMTP), analytics (e.g., Google Analytics), payment processors, and cloud hosting providers who are contractually bound to protect your data.
• Professional advisors: Attorneys, accountants, and insurers under confidentiality obligations.
• Legal authorities: Where required by law, court order, or to protect rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of personal information we have collected, used, disclosed, or sold in the past 12 months.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Limit Sensitive Data Use: You may limit our use of sensitive personal information to only what is necessary to provide services.

To exercise these rights, contact us at [email protected] with “California Privacy Request” in the subject line. We will respond within 45 days.

We serve clients in the UK and European Union. Where we process personal data of individuals in the EEA or UK, we comply with applicable data protection laws including GDPR and UK GDPR. Data transferred outside the EEA is protected by Standard Contractual Clauses or equivalent safeguards. Our Data Protection contact is [email protected].

We use the following categories of cookies:

• Strictly Necessary: Required for the website to function. Always active.
• Analytics & Performance: Help us understand how visitors use our site (e.g., Google Analytics). Activated with your consent.
• Marketing & Targeting: Used to deliver relevant advertising. Activated with your consent.
• Functional: Enable enhanced features such as video embeds. Activated with your consent.

You may manage your cookie preferences at any time via the cookie banner on our website or by adjusting your browser settings.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is retained for 3 years. Client project data is retained for 7 years in accordance with California business record requirements. You may request deletion at any time subject to legal obligations; see our Data Deletion Instructions.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including TLS encryption in transit, access controls, and regular security reviews. No transmission over the internet is 100% secure; you provide information at your own risk.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a revised effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

For questions, requests, or concerns regarding this Privacy Policy, please contact: